Topics Three

Listening You Hear Me, but Are You Listening presents nine areas on listening. These include how to listen attentively and eliminate preconceived thoughts of what you think someone will say. You learn how to let others know poli tely that you have not understood, what to say without offending them when you cannot listen. You learn how to listen with comfort, how to listen with your heart and soul and how to listen to your "source-voice." How to "go for a visit" is an excellent tool that allows you to be empathetic during the conversation but not exhausted by it. Guidance on spiritual listening is also offered.
Non-Verbal Communication Take a Look describes non-verbal communication, which is a significant 55% of how others perceive you in face-to-face conversation. The chapter focuses on eight features of non-verbal communication including facial expr ession, eye contact, body language, body space, touch, gesture, attire and body odor. You learn to convey accurately the intention of your message and to use these non-verbal communication tools to your advantage to create a positive image and convey con fidence.
Voice Tone It's Not What You Say, But How You Say It offers information on voice tone, which is an important 38% of how others perceive you in face-to-face communication. The percentage of the affect that voice tone has increases when you speak by telephone because non-verbal communication is eliminated. You learn the six facets of voice tone: projection, pitch, rate, volume, intonation and phrasing and how you positively or negatively influence your speech depending on how you c hange the six facets. Innovative new charts help you learn to use your voice tone positively to accurately convey the intention of your message with interest and confidence.
Verbal Communication Say It Right reviews 17 aspects of verbal communication. These include: remain proactive, "I mode," direct and indirect communication, how to use positive instead of negative vocabulary, ask precise questions, give prec ise responses, eliminate reactive responses, as well as, express appreciation for positive, effective and appropriate communication. You learn to convey accurately the meaning and intention of your message to others. Again you learn the importance of yo ur "source-connection," adding inspiration, passion and peace to your communication.

At the end of each chapter in the book, A Time to Pause, offers 10 thought-provoking questions to help you personalize the creation of your own positive communication environment. Perfection is impossible. The process and journey ar e the goal. Be patient! Enjoy the journey! For the seminars: A Self-improvement Guide at the end of the outline provides 50 aspects of personal and multicultural communication. You choose the areas you want to change and how you will change them. A weekly checklist helps you monit or your success. Perfection is impossible. The process and journey are the goal. Be patient! Enjoy the journey!