10 Steps to Successful Personal and Multicultural Communication
for the Long-term Healthcare Professional

by
Ruth Lindeck Forman, M.A., Director/Owner
Communication Enhancement
Woodland Hills, CA 91364

Seminar for Long-term Healthcare Professionals

EFFECTIVE COMMUNICATION

Communication impacts on every aspect of your life. Communication is not something separate from you, but an extension of who you are. Often the difference between success and failure is how you communicate. You must accurately convey the meaning as well as the intention of your message to avoid costly errors and misunderstandings. You may inadvertently be offending the very patients, residents and family members whom you want to comfort.

Communication includes nonverbal communication, voice tone and verbal communication. Many professionals, including those who come from other cultural backgrounds, often find these verbal and non-verbal skills unfamiliar or difficult.

Without positive, effective and appropriate communication, concern for the residents and their families may not be conveyed and problems with your staff and surveyors will not be resolved.

IMPROVE COMMUNICATION WITH
YOUR PATIENTS, RESIDENTS AND THEIR FAMILIES, COLLEAGUES AND STAFF

The difference between talk and communication is talk is talk; communication is connection. When you create your own "positive communication environment," you communicate your best! People trust you. Residents and their families feel safe communicating their concerns with you. Staff and colleagues readily come to you so problems can be resolved quickly.

Communication is more than just talking presents a completely new way to understand and use communication. It gives you the tools to create your own "positive communication environment" so that your personal needs and professional goals will be met. You will find greater success and fulfillment in all aspects of your life and improve the quality of care that you provide!

Communication is more than just talking is an enlightening and compelling seminar for the long-term healthcare professional. It is usually a one-day presentation combining communication, diversity and spirituality, and uses a step-by-step, in-depth, practical and innovative approach to communication. Through lecture, discussion, visual aids and role-play, the Seminar teaches you how to:

BENEFITS OF THE SEMINAR

"Your seminar on communication skills was filled with informative and valuable information that will be very helpful in the operation of my business, providing healthcare services. I highly recommend this course."
Diane Reissman, Senior Vice President
Country Villa Health Services

"The seminar had a significant impact on me. It presented multicultural communication in an enlightened manner. I utilized the information immediately and incorporated it into our management training. As a result, our annual customer survey indicated a significant 32% improvement in their perception of our nurses's communication, competency and quality of care. The less time I spend bridging communication gaps among the staff and between the staff, residents and their families, the more time I have for strategic planning and long-term goals"
Rose Taylor Calhoun
Administrator

"The need for positive and effective communication is essential in providing healthcare. As a result of your seminar, our staff is more positive, cohesive and productive, improving the quality of care we provide."
Eldon J. Teper
Chief Operating Officer, Long-term Healthcare

"Several years ago, we were fortunate to find your program to improve the communication skills of our physicians and enhance their patient physician relationship. Our physicians have been pleased with the results and have recommended others to participate. . . . . .Please keep up the good work."
Stephen J. Wierzbinski, Jr., M.D.
Area Associate Medical Director
Kaiser Permanente

"Throughout my career I listed communication as one of my strengths. After your seminar, I concluded that I knew very little about true communication...I recently met a new client who had some social views abhorrent to me. Instead of focusing on the differences, I looked for the commonality you described. I have you and the seminar to thank for a new client and a new way of communicating. You are performing a much needed service that could surely lead to a more peaceful and productive society."
Regina Stuart, Owner
Stuart Consulting

Personal and Multicultural
Communication Skills
for the Long-term Healthcare Professional

Registration 8:30-9:00
Seminar Agenda 9:00am - 5:00pm

In presenting Communication is more than just talking . . . Ms. Forman brings a refreshing, warm, honest, open and non- judgmental approach. She creates an environment where long-term healthcare professionals feel comfortable discussing personal, professional and multicultural communication issues. They know that they will get a personalized and appropriate response. The Seminar is given with respect and sensitivity for each individual.

This seminar qualifies for 6.5 hours for BRN, BNHA, RCFE through QCHF continuing education.

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